NHTSA Complaint #11530429 — 2019 MINI CLUBMAN

My Mini Clubman All4, despite having clocked in a mere 33,000 miles in the past four years, has been plagued with issues concerning its air conditioning system. Initially, I sought assistance from the Mini of Morristown dealership in Morristown, NJ, where my vehicle has been serviced over the years. However, their service proved to be unsatisfactory. Despite reassurances that they had recharged the system and that there were no inherent issues, the problem persisted. Upon contacting them again, I was informed that further diagnostics would be subject to additional charges. Disconcerted, I reached out to Mini's customer service team, only to be met with a reaffirmation that there was little they could do. With no resolution in sight, I sought help from a local independent mechanic, who quickly identified the root cause - a compressor line rubbing against other components, leading to leakage – PART # F56 6453 9209722-04. This diagnosis and the ability to swiftly rectify it contrasts starkly with the inability of the authorized dealership to provide effective solutions. This issue may be indicative of a design flaw requiring a recall to prevent further mishaps that could endanger Mini owners. You are welcome to contact Mini of Morristown, NJ, for all service records associated with this issue. I urge you to take immediate action and rectify this situation, not just for my sake but for the sake of all Mini customers. I HAVE THE PART AND CAN SHIP IT. I ALREADY PROVIDED PICTURES OF THE WEAR IN MY EMAIL. The summer heat with the AC not working is surely a hazard. The issue was confirmed by the independent service center that diagnosed and fixed the problem. The manufacturer has been indifferent thus far. It is only now that I have raised a concern with the company's CEO's office. No warning lamps or messages appeared. The Mini team has been incompetent in addressing the issue.