NHTSA Complaint #11527421 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 55 MPH, the vehicle started shuddering and lost motive power. The contact stated that the check engine and engine default warning lights were illuminated. Additionally, the temperature gauge rose to the red zone. The contact pulled off the roadway and turned off the vehicle. The contact stated that a big puff of white smoke came from the exhaust pipe. The contact restarted the vehicle and drove to a shopping mall and filled the radiator with one gallon of water. The contact had taken the vehicle to a local parts dealer where it was diagnosed and determined that coolant had leaked into cylinder #2 and #3. The contact called a dealer and was advised not to drive the vehicle. The vehicle had not been repaired. The contact researched online and related the failure to TSB Number: 19-2346 Coolant In Cylinders, White Exhaust Smoke (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.