NHTSA Complaint #11527409 — 2017 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11527409
Vehicle 2017 FORD ESCAPE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

Had scheduled a service to repair back latch. The day prior the check engine light came on. Upon diagnostic from Ford service center, it was determined that coolant had leaked into a cylinder and caused miss-fire. The Service center informed me that it was just a matter of time until all cylinders were compromised and would seize. I was quoted roughly $7,500 to replace the engine on a vehicle that is only worth $7,000 ( per the Ford service center sales team ). After looking into this type of problem, it seems to be a re-occurring problem for many of the Eco Boost engines. Currently there is an active Class-Action Lawsuit against Ford for this exact problem. I then contacted Ford Motor and was told by 2 different people & 1 supervisor that there was nothing they could do, and to go to the NHTSA website and put a complaint in. I have yet to have the vehicle repaired. Vehicle has roughly 122K miles.

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