NHTSA Complaint #11525852 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the engine was misfiring. The mechanic replaced four spark plugs and the ignition coils. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the independent mechanic, who replaced the ignition coils another time and informed the contact of a coolant leak. The contact called the local dealer, who informed the contact that the repair was not covered under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 115,000.