NHTSA Complaint #11524123 — 2018 FORD EDGE

Question 1 answer: Last month, the check engine light on my 2018 Ford Edge came on. So, we took it to the Ford dealership for repairs 0n 5/3/2023. The service center said that there was a problem with one of the spark plugs and replaced it. The cost was $193.47. Following the repair, the check engine light was reset and the car ran smoothly. I took the car on a trip and drove it around 1,000 miles. The check engine light came on again. I returned the car to the same dealership service center on 5/26/2023. Ford told me (see receipt) there was a code P0302 and P0316 and indicated cylinder #2 was misfiring. Receipt said checked all cylinders and pistons for discoloration. Cylinder #2 was badly discolored. Vehicle has coolant intrusion in cylinders - needs motor. This bill was $180. Service desk personnel asked whether I had an extended warranty since vehicle was at 68,352 miles. I said, "no." Service desk told me that I needed a new motor and the cost would be around $10,000! Service desk also told me that this was a common problem with several Ford models including the Edge, Focus, and Fusion. Yes, it is available for inspection upon request unless we sell or trade it. Question 2: The only safety issue may be that I could have been out on the road if the engine failed. Question 3: See Question 1 answer and attached receipt from car dealership service center Question 4: No, unless you consider the Ford dealership service center as "the manufacturer." Question 5: Prior to each car dealership service center visit, the car ran rough upon starting and the check engine light came on and stayed on until it went to the repair shop. It takes time to get an appointment scheduled. So, each time the situation occurred, it took approximately one week to schedule a repair visit. Also, please note that the address shown on the dealership receipt is my previous address. I've entered my current address where prompted.