NHTSA Complaint #11522695 — 2016 LINCOLN MKC

The contact owns a 2016 Lincoln MKC. The contact stated while driving approximately 35 MPH, he heard a sputtering and knocking sound coming from the engine compartment. The contact stated that the vehicle started to overheat. The contact stated that the check engine warning light was illuminated. The contact stated that the failure had become a recurring failure and that the vehicle had begun to consume an abnormal amount of coolant. The contact stated that the A/C had also begun to blow hot air while activated. Additionally, the contact stated that the vehicle seemed to be running at reduced power. The contact stated that for the vehicle to run normally he had to be sure that the coolant reservoir was full. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the coolant hoses and a valve needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that he contacted the dealer and was advised the failure was related to Technical Service Bulletin Number: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 82,400.