NHTSA Complaint #11520673 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that on numerous occasions while driving at undisclosed speeds, the check engine warning light intermittently illuminated. The contact then stated that the vehicle started to hesitate then shuddered. The vehicle was taken to an independent mechanic where it was diagnosed that the engine misfired and cylinder and the spark plugs needed to be replaced. The vehicle was repaired; however, a month later the failure recurred. The contact stated that while driving at an undisclosed speed, the check engine warning light intermittently flashed. The contact veered to the side of the road and the vehicle was towed back to the independent mechanic where it was diagnosed that cylinder #2 had misfired and the coil needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was then taken to a different independent mechanic where it was diagnosed that the engine needed to be replaced and the contact was advised to contact the dealer. The vehicle was not repaired. The dealer was notified of the failure and the contact was advised to notify the manufacturer. The manufacturer was notified of the failure and the contact was then advised to contact the NHTSA Hotline, but no further assistance was provided. The failure mileage was approximately 110,000.