NHTSA Complaint #11520017 — 2014 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11520017
Vehicle 2014 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

I brought my vehicle into an authorized dealer when my check engine light came on, having just been made aware of the recall notice when I took it in for an oil change earlier that day. He said the recall came about when cars of my make/model/year started catching fire out of nowhere due to engine issues. Given that my car is still under the mileage warranty, at 95k miles, the person at the dealership service center said it would likely be covered & the recall would qualify me for a new engine altogether. I got a call back a few days later that my catalytic converter was plugged, and that I would owe just under $3000 for the repair, as my vehicle did not show the correct diagnostic code to be covered. Once I spoke with KIA's corporate consumer satisfaction line, they agreed to bring the car out & retest it. The woman from the service center informed me that the whole engine does in fact need to be replaced now, not just the converter as they initially said, but that it still isn't spitting out the code necessary during diagnostic testing, to qualify it for a recall replacement. Under SC176, my issues exactly are being described as the symptoms & causation for the recall, and yet the diagnostic code does not match. My car is currently still at the dealership's service center, and I am getting some consultation as to whether or not this is a fix that's worth it, at this point.

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