NHTSA Complaint #11520017 — 2014 KIA SOUL
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11520017 |
| Vehicle | 2014 KIA SOUL |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TN |
Consumer Description
I brought my vehicle into an authorized dealer when my check engine light came on, having just been made aware of the recall notice when I took it in for an oil change earlier that day. He said the recall came about when cars of my make/model/year started catching fire out of nowhere due to engine issues. Given that my car is still under the mileage warranty, at 95k miles, the person at the dealership service center said it would likely be covered & the recall would qualify me for a new engine altogether. I got a call back a few days later that my catalytic converter was plugged, and that I would owe just under $3000 for the repair, as my vehicle did not show the correct diagnostic code to be covered. Once I spoke with KIA's corporate consumer satisfaction line, they agreed to bring the car out & retest it. The woman from the service center informed me that the whole engine does in fact need to be replaced now, not just the converter as they initially said, but that it still isn't spitting out the code necessary during diagnostic testing, to qualify it for a recall replacement. Under SC176, my issues exactly are being described as the symptoms & causation for the recall, and yet the diagnostic code does not match. My car is currently still at the dealership's service center, and I am getting some consultation as to whether or not this is a fix that's worth it, at this point.
Related Complaints for the 2014 KIA SOUL
Other ENGINE Complaints
#11719585
My car was not accelerating all the time I was pressing the pedal. a mechanic said it was the engine.
#11710655
The contact owns a 2014 Kia Soul. The contact stated that while accelerating, the accelerator pedal was depressed to ...
#11709713
Summary of Safety Defect: While my 16 year old daughter was driving our 2014 Kia Soul in December 2025, the car sudde...
#11700997
Subject: Reimbursement Request for Engine Defect Repairs - VIN [XXX] Dear Kia Consumer Assistance Center, I am reque...
#11699520
Engine failing, pistons, and major oil consumption
Recent Complaints for the 2014 KIA SOUL
#11719585
VEHICLE SPEED CONTROL
My car was not accelerating all the time I was pressing the pedal. a mechanic said it was the engine.
#11714247
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated that while driving 30 MPH uphill with her daughter and her small...
#11713895
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine lig...
#11710655
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated that while accelerating, the accelerator pedal was depressed to ...
#11710655
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Soul. The contact stated that while accelerating, the accelerator pedal was depressed to ...