NHTSA Complaint #11518209 — 2012 HYUNDAI ELANTRA

This report was submitted PREVIOUSLY on April 5, 2023 with no response received by me: My 2012 Hyundai Elantra Limited engine began making a tapping/ticking noise a few years ago. The noise became louder and then I discovered that my car qualified for the EXTENDED POWERTRAIN WARRANTY which was granted to any 2011-2016 Hyundai Elantra owner with 1.8L Nu Engine that a class action lawsuit brought against Hyundai Motor Corporation. I was never notified by Hyundai but rather a mechanic that I brought my car to that was aware of the campaign. I contacted Hyundai and was told to have the engine diagnosed by my local Hyundai Dealer. The results of the diagnosis were submitted to the Hyundai Motors Corporation Warranty department and my claim was denied as I was told that my mileage and years were past the qualifying criteria. I had brought my 2012 Hyundai Elantra Limited to the Hyundai dealership that I had purchased the car as certified used Hyundai in 2014 for the engine diagnosis to determine if the engine noise was related to the Extended Powertrain Warranty granted to owners of any 2011-2016 Hyundai Elantra with 1.8L Nu Engine. The borescope results and photos were sent to the Hyundai Motors Corporation Warranty department and it was confirmed that my engine did indeed have the "piston slap" problem as outlined in the class action lawsuit and all four cylinders were severely scored. Upon contacting Hyundai to request the borescope video and photos that I had paid $200 to the Hyundai dealership service department for the diagnosis, I was told if i wanted the video and photos I would have to hire an attorney to obtain them from the Hyundai warranty Department! I was never notified of this "secret" campaign! Needless to say I am extremely unhappy about this. I deserve to have this engine fixed under the extended warranty that Hyundai failed to notify me about. This is UNREAL! Please tell me what can be done here. Thank you, Douglas E Stevens