NHTSA Complaint #11515708 — 2018 TESLA MODEL 3

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11515708
Vehicle	2018 TESLA MODEL 3
Component	ELECTRICAL SYSTEM
Date of Incident	April 2, 2023
Date Filed	April 6, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

My Tesla Model 3 without any warning stopped working suddenly. I could not put the car in drive and there were error messages about climate control and electrical system. I had to get the car towed to the service center as it was blocking my other car in the driveway. The service center in Sunnyvale, CA diagnosed the problem to be a faulty PTC heater and has charged me over $1100 to replace it. I beileve it is quite absurd to have a fault in the HVAC system render the whole vehicle completely immobile and useless. This seems like a serious design flaw and it could lead to serious health or safety concerns.

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