NHTSA Complaint #11513529 — 2014 KIA CADENZA

I purchased a 2014 Kia Cadenza from San Leandro Kia on 05/16/17 As a Certified Pre-Owned Vehicle. On 02/16/23, my engine started knocking. I took to get an oil change, because I thought that was the problem but was told it was my engine. I couldn’t get an appt w/ Kia dealership where I purchased my car until Tue 03/21/23 Upon calling I was asked my vin# & asked the # of miles. I stated approx 98k. The service rep -[XXX] said oh, you’re right under the mark (100k). I did not drive the car after 02/16 & actually had it towed home from Pep Boys, who suggested I get it towed due to oil showing in the coolant reserve. I recv’d a call from Kia yesterday stating they had to contact corporate for instructions. Today, rep-[XXX] called to say corporate said my coverage ended in April 2019 @60k ml. I adv her that I have my original sales ppwk sticker that was on my vehicle and it states 10yr/100k ml. She stated what corporate says is usually the final answer. I advised I do not agree & how can I contact them? She said there is no way to contact them. I found the # online & cld. I was told the same thing BUT was adv it was denied because I didn’t purchase a CPO-Certified Pre Owned Vehicle! I replied that they then sold me a deceptive description cus my sticker States it’s include it also notes the 10yr/100k warranty which covers me as a 2nd owner & I also registered my vehicle with CarFax as suggested to do once car was purchased as CPO. After researching Kia, I see that there were recalls on three other Kia vehicles, but my model isn’t listed nor was it part of the Class Action Lawsuit, which many other owners of this model also had engine issues of knocking/ticking/ rattling at start-up. I was even more shocked to see that the same complaints I’d made to my Kia dealership when taking car in for service, that “that’s normal”. I just paid off my car, I am under 100kml and wont reach my 10th year until May 2023. This is not right & I want to file a lawsuit. Plz contact me! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INF