NHTSA Complaint #11513168 — 2021 FORD ESCAPE HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11513168
Vehicle	2021 FORD ESCAPE HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	March 3, 2023
Date Filed	March 22, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

Hybrid battery failure. Vehicle wouldn’t start and activated many warning notices on the instrument panel. Vehicle could not be shifted from the park position. Only way the vehicle could be moved was to activate the neutral tow feature which allowed shift knob to be moved from park to neutral position. Vehicle has since been taken to Conway Ford in Conway SC to be repaired via flatbed truck towing service. Conway Ford worked on the vehicle and determined that a hybrid battery module needed to be replaced. After replacement of module the hybrid issue remained unresolved. Ford has since approved Convey Ford replacement of the hybrid battery. Dealer is currently in the process of replacing hybrid battery. Prior to the hybrid failure there were no advance notices.

Related Complaints for the 2021 FORD ESCAPE HYBRID

Other ELECTRICAL SYSTEM Complaints

#11676010 — July 24, 2025 — The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was being Emissions tested, the contac...

#11662542 — May 22, 2025 — The contact owns a 2021 Ford Escape. The contact was informed at a State Inspection that the gateway module had faile...

#11660628 — May 13, 2025 — I was leaving work and my 2021 Ford Escape hybrid started but then a triangle warning light came on, a "stop safely n...

#11645966 — March 3, 2025 — The contact owns a 2021 Ford Escape. The contact stated while driving 35 MPH, the check engine warning light illumina...

#11626665 — November 21, 2024 — The contact owns a 2021 Ford Escape. The contact was informed at a State Inspection that the gateway module had faile...

Recent Complaints for the 2021 FORD ESCAPE HYBRID

#11685429 — STRUCTURE:BODY — September 6, 2025 — My driver front door latch assembly failed at 42,153 miles. I had it inspected and repaired at the dealership. I had ...

#11676262 — UNKNOWN OR OTHER — July 25, 2025 — The display screen goes black and freezes for long periods and during navigation use; Reverse camera is black or does...

#11669806 — UNKNOWN OR OTHER — June 27, 2025 — There was a clunking sound when I opened the sun roof. Later when we closed the sun shade, it seems to be hesitating....

#11660628 — POWER TRAIN — May 13, 2025 — I was leaving work and my 2021 Ford Escape hybrid started but then a triangle warning light came on, a "stop safely n...

#11659580 — UNKNOWN OR OTHER — May 7, 2025 — The liner for the panoramic sunroof has come off the tracks on the sides so the liner hangs down into the car and obs...