NHTSA Complaint #11510265 — 2017 FORD ESCAPE

I own a 2017 Ford Escape eco boost which had 50,000 miles on it when SEVERE ENGINE OVERHEATING, SHUT DOWN ENGINE IMMEDIATELY flashed on my dash screen while I was driving around town. I let the engine cool, added coolant to the dry reservoir and immediately took my car to the mechanic where it was eventually diagnosed with coolant leaking into the engine. The No 2 cylinder was cracked and I would need a new engine at $7,500. Finding this problem of coolant leaking into the engine isn’t rare with my vehicle model and year, I wrote a letter to Ford, sending all my service records (I’m diligent about keeping up on service & maint.) & documents, hoping for financial help with the engine replacement. It took 3 MONTHS for Ford to respond. They said sorry. No help. I did take my Escape to a Ford dealership for a second opinion. They confirmed I need a new engine plus an added issue for which they quoted me a total of $11,500. My car was barely 5 years old, had 50,000 miles and was like new inside and out. Ford shouldn’t be allowed to sell disposable vehicles. Not at these prices!