NHTSA Complaint #11507169 — 2017 TOYOTA RAV4

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11507169
Vehicle 2017 TOYOTA RAV4
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

Both of my headlights burned out at the same time. I was driving on a rural mountain highway at about 7:30pm and was using my adaptive headlights. They were working fine, I noticed no issues, until they both burned out at the same time. It was dangerous, there was no shoulder to pull over on, and a steep drop-off i couldn't see and no warning whatsoever I'd be in pitch black dark in the middle of the road. Thankfully there was very little traffic, it could have been much worse. My dash camera captured the event and I've shared it to YouTube. https://youtu.be/plJlQYcA8-A No indicator lights ever came on, before or after. I had to drive the last hour to my destination through the mountains in the dark with only fog and running lights. I had been to the dealership for scheduled interval maintenance just the week before. A multi point inspection evidently didn't catch that both headlights were about to go out at the same time. Bulbs? Wiring? Relay? Not sure what happened.

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