NHTSA Complaint #11507027 — 2019 FORD RANGER

The contact owns a 2019 Ford Ranger. The contact stated that upon starting the vehicle, the power steering assist failed with several unknown warning lights illuminated. The contact called the dealer and was informed that the VIN was not under recall. The contact was given an estimate for the repair. The contact called an independent mechanic and was also given an estimate for the repair. Due to the failure, the vehicle was towed to the independent mechanic and the contact was informed that the rack and pinion steering assembly needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 37,000. The contact stated that the vehicle was repaired.