NHTSA Complaint #11506689 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated when she started the vehicle, the "engine fault service now" message was displayed. The contact stated that later the "high-temperature stop now" warning light was illuminated. The contact stated that she pulled over and turned the vehicle off. Once she felt that the temperature was normal, she restarted the vehicle. The contact stated that the warning lights illuminated intermittently. The contact had taken the vehicle to a dealer who diagnosed and determined that coolant had intruded into the cylinder bores and the engine needed to be replaced. The contact was advised by the dealer that she would have been covered by Customer Satisfaction Program: 19B37 (Engine and Engine Cooling) however, the warranty had expired. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 88,802.