NHTSA Complaint #11504945 — 2019 HONDA PILOT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11504945
Vehicle	2019 HONDA PILOT
Component	ENGINE
Date of Incident	January 31, 2023
Date Filed	February 1, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

There are 2 issues. First, the engine fails to restart when auto start/stop is engaged. This has happened at traffic lights/stop signs in traffic at least 15 times in the past 2 months. However, the issue randomly happened prior to that timeframe. The engine never restarts right away. This puts the passengers in the vehicle at risk of being rear-ended and/or stranded on the roadway. When the dealer was asked about this a few months ago, they dismissed it and told me they would charge $189 to look at it. Sometimes when the engine won't restart, the display will very quickly (for a second or two) flash "Collision Mitigation System Problem". The second issue happened yesterday. I tried to start the car and it wouldn't start. After about 10 minutes, I got out of the car and used remote start. It started. The vehicle is available for inspection, if requested.

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