NHTSA Complaint #11504689 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated upon starting the vehicle, the engine was misfiring, and the vehicle was shuddering. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the cylinders were misfiring. The independent mechanic cleared the diagnostic tests codes. The contact stated that the check engine warning light illuminated two weeks later. The vehicle was taken to an independent mechanic where the diagnostic test codes were cleared for a second time. Additionally, the independent mechanic informed the contact that the coolant level was low, and the coolant reservoir was refilled; however, the failure persisted. The independent mechanic informed the contact that coolant was leaking into the engine. The dealer was notified of the failure and informed the contact that it was a known failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 96,000.