NHTSA Complaint #11503062 — 2011 BMW 328I

I received the safety recall from BMW April 2022. I still have not heard from the local BMW dealer about a remedy. It's almost a year. My son lives in California and also has a 2011 BMW . His vehicle is also covered under the safety recall, and he has not heard anything about a remedy from a BMW dealer in Los Angeles. In fact he tells me his heater blower was not working and he took it into the dealer in early January 2023. They did "some repairs," never mentioned the recall, and when he went to drive away the heater DID catch fire and he was told not to use it by the dealer! Please advise how you are going to get BMW to comply with this remedy. Thank you,