NHTSA Complaint #11502639 — 2017 FORD ESCAPE

The contact's father owns a 2017 Ford Escape. The contact stated that while his father was driving at an undisclosed speed, there was white smoke coming from the engine compartment with the check engine warning light illuminated. Additionally, the vehicle experienced rough driving. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion and engine failure. The dealer replaced the engine. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN for the failure. The contact related the failure to Technical Service Bulletin: 19-2346 (Coolant in Cylinders, White Exhaust Smoke) however, the vehicle was not covered by the TSB. The failure mileage was 70,986.