NHTSA Complaint #11501329 — 2017 FORD FUSION

The contact owns a 2017 Ford Fusion. The contact stated while driving 35 MPH, the temperature gauge showed that the engine was overheating. The message “Engine Overheating – Stop Vehicle” was displayed. The vehicle was towed to the dealer to be diagnosed; however, no failure was found. The contact stated that the coolant reservoir was empty. The contact stated that coolant was added; however, the failure recurred. The contact stated that on another occasion while exiting her driveway, the vehicle failed to properly accelerate. The vehicle was taken to an independent mechanic, and he stated that the vehicle was experiencing a failure like the failure listed in Customer Satisfaction Program: 21N12. The vehicle was not repaired. The contact made several attempts to schedule an appointment; however, none of the dealers would assist. The contact stated that another dealer informed her that the Customer Satisfaction Program was no longer valid. The manufacturer was not contacted. The failure mileage was 122,150.