NHTSA Complaint #11499008 — 2021 FORD EXPLORER

The contact owns a 2021 Ford Explorer. The contact stated that he recently had a manufacturer recall performed on the vehicle for Ford Customer Satisfaction Program Number 22N06 (Rear Axle Bolt Replacement). The contact stated that the dealer re-programed the E-brake to engage automatically when the vehicle was placed in park(P). The contact stated while reversing out of his driveway the vehicle would not move. The contact had been instructed to tap on the accelerator to release the E-brake. The contact stated that the RPM was raised to approximately 2,000 RPM, and only then would the high RPM release the E-brake; however, the vehicle would lurch into motion at approximately 10 MPH. The contact stated that the E-brake warning light was illuminated and then switched off once the E-brake was disengaged. The contact stated that the failure was more pronounced while reversing on a slope. The contact stated that the failure recurred while placing the vehicle in drive(D) however, the vehicle lurched and jumped forward. The contact stated that the motion was not as aggressive as while the vehicle was in reverse(R). The contact had taken the vehicle back to the local dealer where it had been reprogrammed. The contact was advised that all that could be done was to reprogram the E-brake. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 23,000.