NHTSA Complaint #11498642 — 2011 INFINITI EX35 UNKNOWN OR OTHER

Complaint Details

ODI Number	11498642
Vehicle	2011 INFINITI EX35
Component	UNKNOWN OR OTHER
Date of Incident	December 23, 2022
Date Filed	December 23, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

My drivers side door lock actuator does not allow the drivers door to be opened if its below 30 degrees Fahrenheit. We just got a bomb cyclone bringing snow and for the second winter in a row (new actuator installed last winter for same complaint) my actuator has failed. I di not know what is going on with infiniti’s parts but every person i know who has newer infiniti has to get their actuator changed every year because the car locks them inside. If there were to be a crash or a fire or some type of emergency, I…along with every infiniti owner would have to attempt to escape their car through another door or risk death.

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