NHTSA Complaint #11498243 — 2021 CHEVROLET BOLT EV

I received an email notifying me of a safety recall related to the propulsion battery on July 26, 2021. This notice did not offer an opportunity to schedule a repair. I have contacted my dealer periodically requesting a repair. On November 25, 2022, I received a text message specifying Recall # N212345941, which corresponds with a propulsion battery replacement. This text, and a subsequent notice by mail, offered my first opportunity to schedule the battery replacement. My local dealer is not authorized to make the repair. I have contacted a dealer authorized to make the repair, 70 miles away, and I am awaiting notice that the replacement battery is available to install. The delay in offering this repair has been unreasonable, and unsafe. Because my daily commute is long, mountainous, cold, and windy, I cannot safely limit my battery charge in the manner instructed in the initial recall notice. I have relied on the express warranty indicating I will be able to charge the propulsion battery to 100 percent, and I believe the sequence of recalls and delayed repair constitute a breach of express warranty, and a breach of an implied warranty of merchantability. This manufacturer should be systematically compensating its customers for supplying an inherently dangerous defective product, and for failing to repair the unsafe condition in a timely fashion. The defective propulsion battery has placed me and my family (and my passengers and neighbors) at risk of death due to fire and toxic smoke inhalation in the vehicle and in my driveway and attached garage. NHTSA should investigate both the deadly defect and the unnecessary and unreasonable delay in the repair offered by the manufacturer, and impose proper penalties. I will be pleased to participate in your investigation and provide any information you need, including testimony and other evidence. You should be aware I entered into a settlement agreement with GM to buy back a defective 2019 BoltEV (VIN 1G1FY6S07K4107084).