NHTSA Complaint #11497819 — 2014 TOYOTA CAMRY

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	11497819
Vehicle	2014 TOYOTA CAMRY
Component	VEHICLE SPEED CONTROL
Date of Incident	December 14, 2022
Date Filed	December 16, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The vehicle shudders when switching from 2nd gear to 3rd gear at average acceleration and light load. It is an ongoing issue. Upon researching I found TSB SB0034-14R2 which appears to describe my issue. I took it to the dealer and they said I had to change the entire transmission, the torque converter and update the ECM software. When I called Toyota HQ customer service, they said the previous owner was notified of the issue and they didn't bring it in. They were willing to fix it for free up to May 2022 and I bought it after that. What I don't understand is why they aren't willing to at least provide a free ECM software update since this is likely an issue that existed in the software from the time it was manufactured. Software updates don't require a large amount of labor or a change of parts and it could remediate this safety issue. The shudder could cause me to get in an accident and get injured.

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