NHTSA Complaint #11497453 — 2022 CADILLAC ESCALADE

The contact owns a 2022 Cadillac Escalade. The contact stated that upon starting the vehicle, the RPM’s revved up and down continuously and the vehicle shuddered significantly. The contact stated that he depressed the brake pedal and shifted into drive (D), and the failure ceased. There was no warning light illuminated. The contact stated that the failure had been reoccurring while the vehicle was in park (P). Additionally, the contact stated while driving 20-35 MPH with low RPMs, the vehicle would shudder significantly while driving. The contact stated that the failure ceased upon dressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed but no issues were found. The dealer stated that the vehicle was operating as designed. The vehicle was taken to a second dealer, Brogan Cadillac of Totowa (112 US-46 East, Totowa, NJ 07512), who advised as the first dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was operating as designed. The failure mileage was approximately 20.