NHTSA Complaint #11496578 — 2012 HYUNDAI AZERA

The contact owns a 2012 Hyundai Azera. The contact stated that while starting the vehicle, the vehicle made abnormal noises. The vehicle was taken to the dealer, where it was diagnosed with a lifter noise on cold startup. The vehicle was then taken to Dick's Hillsboro Hyundai (2871 SE Tualatin Valley Hwy, Hillsboro, OR 97123) however, the vehicle was not diagnosed nor repaired. Dick's Hillsboro Hyundai informed the contact that authorization from the manufacturer was needed before servicing the vehicle. The manufacturer was made aware of the failure and informed the contact that the noises coming from the vehicle were normal. The failure mileage was approximately 91,000.