NHTSA Complaint #11495704 — 2013 FORD ESCAPE

Losing antifreeze but it's not leaking from underneath, I'm not sure where it's going my car smells like it's burning some where , and under my car on my muffler there is burnt looking marks on the muffler underneath I'm not sure why , I have my car since November 20th 2021, I bought it from Auto wholesale in Gladstone , I have appointment for the recall on the bushing Dec. 20 th, I called Ford in Sandy Oregon talk to the guy about my car is not acting right and I'm not sure on what to do , he said that I should not drive it very much , I said well do you guys provided a loaner car because I work everyday and have to drive up into the Mt. Hood everyday if I can't get to work then I will lose my job , he like sorry we have enterprise if you need to rent a car , I don't think it's really fair I have done everything wright for my car and it be there doing when they built my car , you think they would help there customer with proper care until they fix the wrong on my car that was there doing not mine , there are burnt marks on the muffler underneath