NHTSA Complaint #11493311 — 2019 FORD EXPEDITION

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11493311
Vehicle	2019 FORD EXPEDITION
Component	ELECTRICAL SYSTEM
Date of Incident	October 3, 2022
Date Filed	November 12, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The main interface screen for GPS, Radio, Bluetooth (hands free phone operation), backup camera, and other vehicle settings, is malfunctioning and frequently non-responsive. This is tied to a faulty ACCESSORY PROTOCOL INTERFACE MODULE (APIM), also known as the SYNC 3 Module. Research on the issue shows this is a common issue with Ford Vehicles. The fixes reported in TSB 20-2255 05 August 2020 have been completed, the issues are persisting. The failure of this item creates safety issues with operating the vehicle. Similar issues have been reported in 11321932, 11300724, 11052887.

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