NHTSA Complaint #11493220 — 2020 HYUNDAI TUCSON FORWARD COLLISION AVOIDANCE: WARNINGS

Complaint Details

ODI Number	11493220
Vehicle	2020 HYUNDAI TUCSON
Component	FORWARD COLLISION AVOIDANCE: WARNINGS
Date of Incident	October 27, 2022
Date Filed	November 11, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

Both waning lights came on for lane assist and forward collision warning. I took the vehicle to the dealership. They said the camera was not working and I would have to pay $1700.00 to install a new one. It appears there are 2 separate cameras involved. I was asked if I struck anything. I did not and the camera in the grill is I damaged as is the forward collision camera in the rear view mirror. The paperwork I received from the dealer says “software error” I have not had the work done due to the cost. I was also told by the dealer that they are aware of other customers with the same problem.

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