NHTSA Complaint #11492111 — 2021 FORD F-150

Ford issued recall 22S12/22V-142 on March 13, 2022, and stated, "parts are anticipated to be available late-second quarter". I have been in contact with the Ford dealership in my hometown since April about this recall and was continuously told the parts are not available. My wipers had been functioning intermittently until last week while raining, my wipers completely stopped working as I am driving home on the interstate. I called the local Ford the following morning to inquire about the recall and was again told that the parts aren't available. Ford stated I could drop my vehicle off for 3 days so they could perform diagnostics on my vehicle, order the appropriate parts, and then return once the parts have arrived. I informed them that I commute for work and cannot be without my truck. They told me I would not be given a rental unless I wanted to pay for one through another company! After being frustrated with local Ford dealer, I called the corporate office and was told "there is nothing we can do at this time". This is completely unacceptable behavior. The recall has been issued for months and owners who have vehicles without windshield wipers should be taken care of immediately. This is a huge safety hazard! I am beyond upset about this situation and Ford is not taking responsibility the way they should. Why should I be the one to pay for the rental vehicle when it is their equipment that has malfunctioned? Completely unnacceptable.