NHTSA Complaint #11491520 — 2011 BMW 328I

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11491520
Vehicle 2011 BMW 328I
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

The Vanos Cam Tensioners bolts were a known issue (to back out and shear inside of the engine) in my car and a few years prior, and BMW recalled 150,000~ and gave 170,000~ vehicles a 10year unlimited mile warranty on the issue. My car had this issue a month ago and BMW would not help (a year out of the warranty with only 74,000 miles). A BMW dealer diagnosed it and I got it repaired at an independent shop for $5,000+. I’ve seen other people have this issue after the warranty so obviously 10 years was not sufficient. This issue can lead to stalling while driving and rough running. Luckily, I heard the awful noise from my engine before it got worse and could’ve been catastrophic/dangerous. The car did not even have a CEL at the time. This can be a dangerous thing to happen and BMW did not fix all vehicles that were affected which is crazy to me, I also never got even a notice in my 2 1/2 years of ownership! Thank you guys for your time, I am hoping BMW will make this right, but I can’t believe such a large company would try and let something this serious go.

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