NHTSA Complaint #11491128 — 2016 TOYOTA TACOMA

Vehicle made a loud bang from the rear of the vehicle , then started to slow down slightly without brakes applied. And then suddenly within a few more feet the Rear wheels locked up without brakes applied. Traveling at between 35- 45mph the vehicle skidded causing vehicles behind me to also skid to avoid hitting me. Truck would not move from this position , I was stuck in the lane without a shoulder to move close to . I was shaken pretty bad, out of fear I popped the truck into reverse and the rear of the truck made a loud bang or loud pop noise. It wouldn’t move back so I put it back in drive and it made another bang noise and started to roll forward with a lot of resistance . There was no safe place to park, I was close to home so I continued home driving very slow with my hazard lights on . Please help. I towed the truck to Servco Kauai Toyota 9-23-2022, they did not look at the truck until 10-20-2022 almost a month it sat at the Toyota. I went home and checked online to see if anyone had the same problem and found Tech. Bulletins and a Recall for this problem, I did not receive a letter for this recall. I had no idea there was even a Recall. Service advisor [XXX] and Service Manager [XXX]told me my vehicle does not fall into the criteria of this recall. Service Manager [XXX] said they are not part of Servco and this dealership would not perform this recall because it is a maintenance issue ( What ?) Please help . I towed My truck home , I m trying to sell my truck as is because the dealership gave me a quote of over $7000 to fix this problem. No one wants to buy my truck in this condition. Aloha [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).