NHTSA Complaint #11490121 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to lose coolant. The contact checked and added additional coolant to the reservoir. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The parts were backordered, and the vehicle was not repaired. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The manufacturer was contacted and stated that assistance would be provided for the repair. The approximate failure mileage was 50,300.