NHTSA Complaint #11488428 — 2017 FORD EDGE

Own a 2017 Ford Edge 2.0L Ecoboost engine with 68,000 miles. Check engine light came on so took it to a local mechanic who replaced the spark plugs, coils, evap sensors, and cam shaft position sensor. The code was stating a misfire in the #2 cylinder. Less than a week later the light came back on and got an engine overheating warning. Added coolant and then had to add more coolant a few days later with no evidence of a coolant leak. When starting the vehicle or accelerate from a stop would notice a liquid swooshing sound. Also when starting the vehicle it would tremble and run ruff for a minute or two. There would be a lot of white smoke coming from the exhaust pipe with a bad oder that would eventually dissipate after diving a few miles. Finally drove the car to work and when I went to leave afterwards the vehicle would not start. Would crank but would never turn over. Had the car towed to a Ford dealer that diagnosed coolant leaking into the number 2 cylinder. They told me the only fix was to replace the engine. They gave me Fords number and told me to call and complain since I only had 68,000 miles on it. They gave me a copy of Fords response which states, “As a subsequent with no recent new vehicle or paid repair history, the customer generates a 0% share recommendation, meaning they do not meet the CLV requirements for the FLP assistance. Ford Motor Company is unable provide financial assistance in this case”. Called Ford and was told that there was nothing they could do since I was 8,000 miles over warranty and refused to offer any discounts or assistance. Asked to speak to the warranty department that made the decision not to cover and was informed there was no extension for that department so I can not speak to anyone that made the decision not to cover any of the costs. Was quoted from the dealer the cost for the repairs will be $7,710.81 plus taxes. This is a major safety issue as the defect can cause the engine to overheat and start on fire.