NHTSA Complaint #11483468 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that while driving at various speeds, the vehicle had experienced vibration, hesitation, and jumping on several occasions. The vehicle also stalled without warning. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that the failure was caused by engine coolant intruding into cylinder #2 causing damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 115,000. The contact stated that the motor was replaced with a Ford factory motor by an authorized Ford dealer. The contact paid out of pocket for these repairs, but they have concerns that they were sold the same exact model that caused the vehicle to have issues.