NHTSA Complaint #11480800 — 2015 KIA FORTE

The contact owns a 2015 Kia Forte. The contact stated that his daughter received recall notification of NHTSA Campaign Number: 20V750000 (Engine) and the Knock Sensor Detection System (KSDS) software was updated. The contact stated that the check engine warning light illuminated while driving. The vehicle was taken back to the dealer where the Knock Sensor Detection System (KSDS) software was reset. However, the failure reoccurred while driving. The vehicle was taken to a second dealer, Gerald Kia of Naperville (1661 Aurora Ave, Naperville, IL 60540), where it was diagnosed that the Knock Sensor Detection System (KSDS) software was operating as designed and the engine needed to be replaced. Additionally, the second dealer informed the contact that the first dealer had misdiagnosed the vehicle during the recall repair as the engine should have been replaced then. The dealer filed a claim with the manufacturer and informed the contact that the manufacturer would partially cover the repair. The contact followed up with the manufacturer, however, the manufacturer did not provide any additional assistance. The vehicle was not repaired. The failure mileage was approximately 70,000.