NHTSA Complaint #11479261 — 2021 TOYOTA VENZA

AIR BAGS issue reported to NHTSA

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Crash 1 Injury

Complaint Details

ODI Number 11479261
Vehicle 2021 TOYOTA VENZA
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 1
Deaths 0
Vehicle Towed No
State CA

Consumer Description

As I was pulling in slowly (going about 2 miles or less) to a perpendicular parking spot at my apartment complex, I took my foot off the accelerator to brake. And all the sudden my car lunged forward and rapidly accelerated forward on its own. It was completely terrifying to have the car take over. The car jumped the curb and went over a hill. I couldn't stop the car and I crashed head on into a two story garage. I saw a "MALFUNCTION" on the dashboard and the air bags did not deploy. I injured my back, neck and right arm. My new car that only has 9K miles on it was completely totaled. Vehicle is scheduled to be inspected by Toyota's Product Liability Department - 3rd Party Engineer. The only other time I was concerned about the vehicle was about 5 months ago, I was at a stop sign and when I pushed on the gas, the car felt like it lost acceleration power, but then it was fine after that so I didn't think anything of it. Vehicle is available for inspection for a very limited time (probably within 1-2 weeks of this post), after Toyota inspects it, it will be going to the salvage yard. If you want to inspect it, please contact me ASAP.

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