NHTSA Complaint #11478735 — 2012 NISSAN ROGUE

The contact owns a 2012 Nissan Rogue. The contact stated while driving 30 mph, she saw smoke exiting from under the hood, and then the vehicle seized. The contact stated no warning light was illuminated. The contact was able to park on the side of the road to jump the battery and continue driving to her destination. The contact stated she was unable to use any electronic features inside the vehicle, such as locking the door, opening/closing windows, moving the driver's side seat, or use the smart key fob. The contact experience the same failure the following day. The contact drove to AutoZone and purchased a new battery, but continued to experience the failure. The contact took the vehicle to the local dealer who associated the failure with rodents consuming wires but did not inspect the vehicle. The vehicle was not repaired. The manufacturer had been informed of the failure. The contact stated she replaced the battery for the third. The contact called another local dealer: Teddy Nissan (3660 Boston Rd, The Bronx, NY 10469:(888) 462-4710), made them aware of the failure, and set up an appointment to diagnose the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V032000 (Electrical System), however, the VIN was not included. The failure mileage was approximately 96,000.