NHTSA Complaint #11477021 — 2016 FORD FIESTA

The contact owns a 2016 Ford Fiesta. The contact stated while driving 35-45 MPH, she heard abnormal sounds coming from the front end of the vehicle. Additionally, the contact stated that while attempting to shift the gear shifter from one gear to another, the gear shifter was difficult to operate. An unknown warning light was illuminated. The vehicle was taken to the dealer three times where it was diagnosed with transmission failure and that the transmission control module (TCM) needed to be replaced. The vehicle was repaired each time; however, the failure persisted. The vehicle was taken back to the dealer. The contact referenced Ford Service Campaign Number: 14M02; however, the dealer and the manufacturer informed the contact that they could not provide vehicle rental assistance as the Service Campaign had expired. The manufacturer opened a case and referred the contact to the dealer. The vehicle was not repaired. The failure mileage was approximately 73,720.