NHTSA Complaint #11475940 — 2020 NISSAN ARMADA

The 2020 Nissan Armada Platinum began with a BCI Malfunction notification on the dash, as well as multiple other warning lights illuminating on the same time on the dash. As well the low windshield washer fluid light came on after just changing the oil and checking fluids in mid-June. Reservoir was filled with additional washer fluid, the notification went off, but returned 30 minutes later despite the reservoir being full. Later in the day, the gear shift would not immediately engage to allow me to put the car into drive. While sitting at a stop light in a turn lane the car was put into Park to adjust the Navigation settings. From that point, the car would not shift into any other gear to make the car operational. Panicked and blocking traffic in the road, the car was turned off in the hopes it could be turned back on and it would engage the gear shift. The Armada would not start after that point at all. I sat for ten minutes attempting to restart the car, constantly having to get out of my car to waive traffic around me, putting myself at risk of being hit. Thankfully, a local Fire Dept was coming back from a call, and stopped to assist me. They blocked traffic to my right with their fire engine, and a family member came and blocked traffic from behind me with their vehicle to keep me safer than I had been. The Firemen tried everything they could to get the car to start to get the car to safety as we contacted a tow truck. With no success after another 20 minutes, they had to get a long screwdriver from the fire engine to release the shift lock to be able to put the Armada in Neutral. It took three firemen, and a family member to be able to push the car across three lanes of traffic, with the fire engine driving alongside my right to block traffic, pushing me into a busy intersection (at one point with an 18-wheel coming at us) to make a right onto the connecting street to a gas station parking lot to await a tow to the dealership. So scary!