NHTSA Complaint #11472350 — 2016 FORD FIESTA

The contact owns a 2016 Ford Fiesta. The contact stated while driving 30 MPH, the vehicle started jerking forward. The contact stated no warning light was illuminated. The contact was able to continue driving and eventually, the vehicle independently started to drive normally without a failure. The contact stated he experienced the failure for a second time and the vehicle shifted independently into neutral(N). The contact stated that the check engine, the battery, and coolant warning lights were illuminated. The contact drove the vehicle to an independent mechanic but after parking the vehicle the vehicle failed to restart. The independent mechanic stated that the battery needed to be replaced. The vehicle was replaced; however, the check engine and transmission error service now warning lights were illuminated. The contact stated that he continued to experience the failure and the vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission module to be replaced. The vehicle was being serviced. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.