NHTSA Complaint #11471085 — 2011 INFINITI G37

I just bought this vehicle from carmax mid May 2022 and a little over 1 month now the car completely died. I drove it the prior day came home parked it in my driveway as aways and the next day when I had to go to work I was not able to unlock car doors with the fob key. I then proceeded to trying to unlock the car door with the option on the door handle and that did not work either. At that point I was already irritated and had to call work to let them know my current situation. I then tried the manual option key to open the door which worked but everything was dead. No lights no noise no clicking from the engine when push to start just dead. I assumed that I was sold a vehicle with a bad battery which already has me questioning carmaxs point inspection before selling a vehicle. This is already causing such an inconvenience on me but I need my vehicle for work so I then call my car insurance due to having roadside assistance and let them know I need a jump start because I’m really hopping that’s what it is. When roadside assistance arrives they set up the cables and then I’m told to start my vehicle. OMG. It did not start. At that point I was now feeling mad, taking advantage of, annoyed. Why am I going through something like this when I just bought the car over 1 month ago. Yes I know it’s a pre owned vehicle but having 62k miles you’d think you’d avoid these situations since they are always saying low mileage is better and it was still priced tagged at 23K at carmax and with financing well you get the picture. The roadside gentleman tells me that this car has seems to have something major that caused it to just die. I’m just like WOW. This is ridiculous. Now I have a complete dead vehicle that needs to be towed and I guess I have to contact carmax to let them know. This has been a nightmare and so extremely inconvenient on me and I might as well just mentioned that I also had the worst experience in my life buying this vehicle with carmax. I feel played.