NHTSA Complaint #11470474 — 2013 TESLA MODEL S

The contact owns a 2013 Tesla Model S. The contact stated upon attempting to remove the charger from the vehicle charging port, the charger remained plugged in. The manufacturer was notified of the failure and sent a certified technician who assisted in releasing the charger. The certified technician diagnosed that the charging port and the charger cord had melted and needed to be replaced. The manufacturer informed the contact that he would be responsible for the cost of repair. The contact became aware of NHTSA Campaign Number: 14V006000 (Equipment). The vehicle was not repaired. The failure mileage was approximately 120,350.