NHTSA Complaint #11468460 — 2017 HONDA PILOT

The auto-stop and -start function is not working correctly. When I am stopped at a light or in traffic and the auto-stop engages, the engine sometimes refuses to start back up when I take my foot off the brake and put it on the gas. It has been dangerous when the light turns green and my engine won't start. I've had to tell other cars to go around me. Usually I have had to turn off my SUV and try to re-start it several times before the engine finally turns on again. This started happening about a year or two after I got the 2017 model year SUV (new in May of 2018). When I first told Honda about it, my service tech told me he thought it was the battery, and he had it replaced. That solved the problem temporarily (for many months maybe close to a year). The issue started happening again and I went to Honda asking for another battery based on what happened the last time. They tested the battery and said it was fine. They could not explain why the auto-stop -start function wasn't working properly, but suggested I may be hitting the gas too soon (which I disagree with because I didn't change my driving habits after the battery was replaced the first time and the problem went away for a short while). The problem keeps happening, so I have to remember to turn off the auto-stop and -start manually every time before I drive to prevent it.