NHTSA Complaint #11464936 — 2014 GMC TERRAIN

The contact owns a 2014 GMC Terrain. The contact stated while driving 75 MPH, an abnormal popping sound was coming from the vehicle. There was no warning light illuminated. As the noise continued, the vehicle began to hesitate and jerk upon the depression of the accelerator pedal. Despite the failures, the contact was able to drive the vehicle to the dealer where they diagnosed the vehicle with a catastrophic transmission failure. The contact was provided an estimate for a new transmission. The manufacturer was notified of the failure and offered financial assistance for the cost of a new transmission. The contact then spoke with a service director who offered no financial assistance and informed him that he was unaware of when the parts for a new transmission would be available. The vehicle remained in the possession of the dealer and was not repaired. The failure mileage was approximately 83,000. The contact has stated that the vehicle was repaired by the dealer.