NHTSA Complaint #11463115 — 2016 DODGE CHALLENGER

Uconnect advised me via email that once the 3G bandwidth was no longer functional, that Uconnect would be upgrading to 4G. The list of functions that would be lost would mostly be cellular functions as well as the Assist and 9-1-1 button functions located on the inside rear view mirror. Most of the cellular phone functional loss was partially resolved with a dongle from T-Mobile/Sprint. However, it does not resolve functional loss of the Assist and 9-1-1 buttons on the inside rear view mirror. I believe this to be significant safety concern. I called Uconnect and was told that "we're sorry, but you'll have to use your cell phone in case of an emergency." My experience (law enforcement, EMS, and as an injured driver) dictates that the access and use of a cell phone is not always feasible depending on the structural/electrical damage of the vehicle and/or injuries. Stellantis and Uconnect initially told me that this was not repairable, but I was also told from another Uconnect employee that a recommendation was made to Stellantis, who apparently refused the upgrade/update, but offered no other information. Stellantis will not answer their phones (Not programmed to take messages and hangs up), executive management refuses to reply to email and letters, and my support through a Customer Care Executive Manager was very limited (our communication via email was terminated). I also received a phone call from Stellantis (department not disclosed in this message) a few months later, which I believe to be a method of intimidation.