NHTSA Complaint #11462555 — 2018 FORD EXPEDITION

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11462555
Vehicle	2018 FORD EXPEDITION
Component	ENGINE
Date of Incident	April 19, 2022
Date Filed	April 28, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MS

Consumer Description

Ford had a recall on this vehicle for Powertrain Control Module (PCM) Reprogram For Cam Phaser Rattle. I returned this vehicle to the dealer on 1/19/20 (37,830 miles on vehicle) the "VCT phasers" were replaced when the parts came in (2/2020). Earlier this month the same "rattle" started again. Returned to dealer on 4/11/22, they reprogramed (21B10) and said it was repaired. It was not and I returned the vehicle to the dealer on 4/19/22. Ford has identified the "rattle" as the same problem, however they are stating that they are NOT responsible because the vehicle is now "out of warranty" (96,229 miles). How does that happen that a vehicle recall that Ford fails to repair in the first place is now not their responsibility to repair?!!!

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