NHTSA Complaint #11458947 — 2016 HONDA PILOT
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11458947 |
| Vehicle | 2016 HONDA PILOT |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TN |
Consumer Description
I received a letter in the mail from Honda North America in early 2022 stating that my vehicle/vin was covered under an extended warranty on emissions systems problems. HONDA TSB 20-100. I took my car in to the local dealer, dealer performed a software update, 2 days after software update, all warning lights turn on in dash and do not go away. Check engine light, Power steering problem , hill start assist, vehicle stability control, trailer assist, traction control. Took vehicle back to the dealership. The service advisor takes the car back and when I return a few hours later he states that his technician informed him the injectors must also be replaced when the software update is done. Then I am informed that due to previous salvage history (from 2017) the vehicle emissions warranty extension will not be covered by Honda and I will be required to pay roughly $1,500 for this repair. The TSB states that all 2016 Honda pilots are covered. The faulty injectors were an issue from the factory on every single last 2016 pilot that was produced. The dealership caused these lights to come on and now wants me to pay to fix the additional issues they caused.
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