NHTSA Complaint #11456994 — 2011 BMW 328I
EXTERIOR LIGHTING issue reported to NHTSA
Complaint Details
| ODI Number | 11456994 |
| Vehicle | 2011 BMW 328I |
| Component | EXTERIOR LIGHTING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MA |
Consumer Description
The FRM module has failed for a 3rd time in my 328xi. This module distributes power to many components and since it has failed I have no headlights, no turn signals, no interior lights, no dashboard lights, and cannot roll my windows up or down. This is a known flaw with these cars and if you look on eBay there are bootleg repair services than can temporarily reset it however they often fail again. There are dozens of these sellers on Ebay and all list +1000 sales for their repair services so clearly this is widespread and affects many BMW owners. BMW denies there is an issue but has placed a 10 year warranty on the part, however all 3 series affected by this part are over 10 years old and not eligible for this warranty. Digging around on BMW forums this seems extremely common and almost anything can cause the FRM to fail. Headlights burning out, weak batteries, replacing interior dome lights, and even BMW connecting to the OBDII port to read the ecu are common causes of the FRM failing. I don't understand how they can get away with putting a limited warranty on this and not a full recall when it's clearly a safety concern as I can't safely or legally drive my car with no working lights, and in the event of an emergency cannot roll down my windows to get out of the car.
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